Postage Cost and Delivery
Postage to areas in the UK is free.
If you are outside UK, you will need to pay p&p cost of £2.50 however some items are more due to the size of the package.
Items ordered over the weekend or on Bank Holidays will be sent out on the NEXT working day.
All items are sent by Royal Mail Standard and should arrive within 5 days.
Items being sent abroad please allow up to 14 days.
We try to send items within 24 hours of orders being placed and if we do not have it in stock we will either e-mail or telephone you and offer an alternative or give you a waiting time if it is about to come into stock.
All items on the website are subject to availability. Please note that there may be an extra shipping cost for heavy items (boots, shoes, leather coats, heavy trousers etc).
We accept returns via post. Returns should be sent to:
To return an item, simply wrap it up. NO EXTRA CHARGE FOR RETURNS but we do expect you to cover the postage to us. Please include details of the reason for the return, including full description of any faults or errors. This will ensure that you receive your refund or replacement goods promptly. Please make sure that you have addressed the package clearly. You should obtain a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates). Should you not be 100% happy with an item, we offer a refund or item exchange for items returned unworn in their original packaging within 10 days of the shipping date. There is no charge to send an item back to you, There will be a charge for any subsequent posting. Faulty items may be returned and a replacement item will be sent or a refund will be given if the correct item can not be sent. If we can offer a replacement, we will send it. If you refuse to accept a replacement when one can be made, a refund will be given if requested.
For items that go out of stock, buyers will be given a choice of a refund or to wait until there is stock.
We do take notice that goods purchased abroad cannot meet the ten-day returns target and you should inform us by email if you intend to return an item, as soon as possible. If the goods arrive faulty or damaged, we will replace or exchange such goods. After the ten day refund period has elapsed, we operate an exchange only policy for a period of 30 days after purchase. If an item is returned after that period, we will send it back.
Once you have received an item and it has been in your possession for the ten day period, you are considered to be the legal and moral owner of the goods.
We reserve the right to charge up to 30% restock charges, especially if customers order large quantities of goods and return all, or most, of them. We will return goods that are returned in an unsaleable condition such as smelling of cigarette smoke, being without wrapping or labels, or with traces of deodorant or pet hair.
This policy is in addition to any statutory rights which you have as a consumer. Please bear in mind that, having accepted the goods sent to you, you are legally and morally the owner of items you have bought. Goods which are returned in an unsuitable condition will be returned to you. All returned goods are scrutinised and will be sent straight back if they do not meet our returns standards.
Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped. If you wish to cancel your order, please send us an e-mail or contact us by phone. We accept Mastercard, Switch, American Express and Visa credit and debit cards. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. You are entitled by law to cancel the contract within 7 days of purchase. If the goods have already been despatched, please send them back as soon as they arrive.
Security Buying online is safe! York Shop of Horror's checkout is hosted in a secure environment.
We have implemented numerous measures to ensure that purchasing online from us is 100% safe and secure. We use PayPal to ensure that you can pay securely.
Privacy We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We are happy to answer queries by e-mail, and try to reply within hours of you sending it. E-mail: firstname.lastname@example.org